Frequently Asked Questions
Merry Squish
About the Product
What is the Dumpling Squishy Advent Calendar? It's a 24-day advent calendar where each numbered window opens to reveal its own mini squishy dumpling character no chocolate, just 24 days of cute, collectible, squeezable fun.
Is each dumpling different? Yes! Each of the 24 squishies has its own look and expression, so you get a full set of unique characters by December 24th.
What age is this suitable for? This is a novelty/collectible toy intended for kids and adults who enjoy squishy toys and collectibles. As with any small toy, adult supervision is recommended for young children.
Orders & Shipping
When do I need to order by to get it before December 1st? We recommend ordering as soon as possible to leave enough time for processing and shipping. See our Shipping Policy for full delivery estimates.
Do you ship internationally? Yes we offer free shipping worldwide.
How long will shipping take? Typically 7–15 business days within the US, and 10–25 business days internationally, after 1–3 business days of processing. Full details are in our Shipping Policy.
How do I track my order? You'll receive a tracking number by email once your order ships. Please allow a few days for tracking to update after you receive it.
Can I change or cancel my order? If your order hasn't shipped yet, contact us right away at merrysquishy_support@gmail.com and we'll do our best to help. Once an order has shipped, we're unable to make changes.
Returns & Refunds
Can I return my Advent Calendar if I change my mind? Because this is a seasonal, limited-time item, all sales are final. If your item arrives damaged, defective, or incorrect, though, we'll make it right — see our Return & Refund Policy for details.
My order arrived damaged, what do I do? Email us at merrysquishy_support@gmail.com within 7 days of delivery with your order number and a photo of the damage, and we'll sort out a replacement or refund.
My tracking says delivered, but I never got it. Contact us at merrysquishy_support@gmail.com within 7 days so we can look into it with the carrier.
Payments
What payment methods do you accept? We accept all major credit/debit cards and other payment methods available at checkout.
Is my payment information secure? Yes all payments are processed securely through our payment provider. We do not store your full card details on our servers.
Still Have Questions?
Reach out anytime at merrysquishy_support@gmail.com we typically respond within 1–2 business days.