Return & Refund Policy

Merry Squish Last updated: September 12, 2026

All Sales Are Final

Due to the seasonal and limited-availability nature of our products, all sales are final. We do not accept returns or offer refunds for change of mind, sizing (not applicable), or if you simply no longer want the item.

Please review your order carefully before completing checkout, including quantity and shipping address.

Damaged, Defective, or Incorrect Items

While we don't accept general returns, we stand behind the quality of what we ship. If your order arrives damaged, defective, or if you received the wrong item, we will make it right with a replacement or refund.

To qualify:

• Contact us within 7 days of the delivery date.
• Include your order number and clear photos (or a short video) showing the damage, defect, or incorrect item.
• Do not discard the item or its packaging until your claim is resolved — we may ask for it back.

If a return of the item is required to process your claim, the customer is responsible for return shipping costs unless the return is a direct result of our error (e.g., we shipped the wrong product).

Lost or Missing Packages

If tracking shows your order as delivered but you haven't received it, please contact us within 7 days so we can look into it with the carrier. If tracking shows your order as lost in transit, contact us and we'll work with you on a replacement or refund.

Order Cancellations

Because orders are processed and shipped quickly, we can only cancel or modify an order if it hasn't yet entered fulfillment. Contact us as soon as possible if you need to make a change we can't guarantee a cancellation will be possible.

How to Start a Claim

Email us at merrysquishy_support@gmail.com with your order number, a description of the issue, and photos/video if applicable. We aim to respond within 1–2 business days.

Refund Method

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.